Whenever a customer is in need of support to resolve a technical equipment issue, their first point of contact should be ITW EAE’s experienced and knowledgeable Technical Support Help Desk team (or local distributor).
The majority of all technical issues can be resolved quickly and professionally by this dedicated group.
When contacting our Tier 1 Tech Support team, it is important to be prepared to provide detailed information of your issue including the serial number of your equipment. Our team strives to respond to Machine Down situations within one business day. For a list of the recommended information you should provide when contacting Tech Support for troubleshooting support, click here.
Email/phone support is available Monday-Friday during normal business hours of 8AM – 5PM CST/CET/SGT M-F. Additional after hours and weekend support is available for urgent MACHINE DOWN situations by using the main Technical Support PHONE numbers and following the instructions to reach our On Call/After Hours Service Desk.