Maximize the availability of your production assets with ITW EAE’s Protection Plus program. Our most comprehensive service plan provides complete coverage for all your equipment needs. For a minimal investment, ITW EAE Customer Support will keep your equipment up and running. A 12-month agreement is available for individual machines or can include multiple machine coverage.  This total customer care package includes: 

Parts (excluding consumables) 

Factory trained Field Service Personnel. 

Labor and travel expenses, as required, to replace or repair faulty or defective parts or workmanship, in accordance with the original machine warranty. 

Service scheduling priority. 

Standard next-day shipping for replacement parts, subject to part availability. 

Telephone Technical Support, 24/7/365. 

Special discounts on: 

– After hour and weekend labor rates 

– Preventative Maintenance programs 

– Upgrade kits 

– Additional ITW EAE service offerings

Contact the Customer Support Group for more information.